Refund policy
Returned & Refund Policy
We offer a 30-day money-back guarantee.
This means you have 30 days after receiving your item to request a refund if you do not see results after using the product.
Eligibility for Refund
To qualify for a refund under our 30-day guarantee:
- You must have used the product as directed
- You need to provide:
- Before and after images
- Your order ID / proof of purchase
This helps our team properly evaluate your case.
How to Request a Refund
To start your refund request, contact us at:
Please include:
- Your order ID
- Your before & after images
- A short explanation of your experience
Verification Process
Once your request is submitted:
- Our team will review and verify your case
- If your claim is genuine and meets the criteria, your refund will be approved
Refund Timeline
- Approved refunds are processed within 48–72 hours
- The amount will be sent to:
- Your bank account, or
- Your PEUJE wallet
Damages & Wrong Items
Please check your order when you receive it.
If the product is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can fix the issue.
Non-Returnable Items
We do not accept returns for:
- Used or opened products (except under the 30-day guarantee process)
- Sale items
- Gift cards
- Custom or personalized products
Important Note
- Refund requests without proper proof (images + order ID) will not be accepted
- Items sent back without approval will not be processed
If you have any questions, feel free to contact us at customer.peuje@gmail.com